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Q: What is my password?
A: Your personal password is required to join the PCI program online. It is used to protect your privacy and make your profile changes in the "Your Account" section.


Q: What is the Online Reservations ID and Password?
A: This is different from your PCI Number and personal password. If you are a PCI member, your Reservations ID and password have been sent to you via Email or your membership card literature. If you did not receive information or you have forgotten your ID and Password, please click here.

Q: Where can I go for questions regarding online reservations?
A: Click here to cancel your reservation

Q:Where can I go see my reservation?
A: Click here to review or cancel an online reservation


Q: What should I do if I cannot make an online reservation?

A: Not all hotels accept online reservations. To make your reservations, please contact us at 8-PRINCE-CLB (877-462-3252) or E-mail us.


Q: Why can't I enroll for a new Prince Club International membership?

A: As of July 13, 2016, a new even more exciting membership was unveiled for visitors to Japan...SEIBU PRINCE CLUB emi! Learn more


Q: What if I already have PCI reservations beyond July 12, 2016?

A: Reservations and special PCI rates will continue to offered and honored through the end of the year.